Terms & Conditions AuraHoki – Complete Platform Usage Guide

By accessing or using the AuraHoki platform through our website, mobile app, or any other digital channel we provide, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions and all policies incorporated herein by reference, including AuraHoki's Privacy Policy and Responsible Gaming Policy.

Your continued use of the AuraHoki platform following any amendments to these Terms constitutes your acceptance of those changes. AuraHoki will provide reasonable notice of any material changes before they take effect, and you retain the right to close your account at any time if you do not agree with the updated terms.

To register and use aurahoki's services, you must meet the following eligibility requirements:

• Age: You must be at least 18 years of age. aurahoki strictly prohibits anyone under the legal age from using this platform in any capacity. aurahoki reserves the right to request age verification documents at any time.
• Location: aurahoki's services are intended exclusively for players in Malaysia. You must access the platform from Malaysia or from a location where doing so is not prohibited under your local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement in your country of residence.
• One account only: Each individual is permitted to hold only one AuraHoki account. Owning multiple accounts under the same identity is a serious breach of these Terms and will result in the closure of all accounts involved.

Registering an AuraHoki account is free and can be completed in under 2 minutes. During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, an active Malaysian phone number, and any other details requested.

You are solely responsible for:

• Keep your account password confidential and do not share it with anyone, including family members.
• All activity that takes place through your account, whether authorised by you or not.
• Notify AuraHoki immediately at support@aurahoki.best if you suspect any unauthorised access to your account.
• Updating your account information whenever there are changes to your registered personal details.

AuraHoki reserves the right to require identity verification (KYC – Know Your Customer) at any time, particularly before processing withdrawals that exceed certain limits. Documents that may be requested include a copy of your Malaysian identity card (MyKad), proof of address, and proof of ownership of the registered payment method.

AuraHoki accepts deposits through the following local Malaysian payment methods only: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX via Maybank2u or CIMB Clicks. The minimum deposit is RM 30 and processed instantly in under 5 seconds in most cases.

• All deposits must be made from a payment method registered in your own name. AuraHoki does not accept deposits from third-party accounts or e-wallets.
• Successful deposits are credited to your aurahoki account balance instantly. If you experience any delay, please contact aurahoki support with proof of payment.
• AuraHoki does not charge any processing fees for standard deposits. However, the payment method you use may apply its own fees in accordance with its respective terms.
• Daily, weekly, and monthly deposit limits can be self-configured by members through the account controls section as part of AuraHoki's responsible gaming tools.

Withdrawal of winnings at AuraHoki is subject to the following conditions:

• Minimum withdrawal amount: RM 50 per transaction.
• Withdrawal methods: Withdrawals may only be made to the same payment method used for your most recent deposit, or to another method that has been verified under your name in the account.
• Processing time: 5–15 minutes for standard accounts after KYC verification is complete. VIP Gold members and above enjoy faster priority withdrawals.
• Identity verification: Withdrawals exceeding RM 5,000 within 24 hours may require additional identity verification before being processed. This is a standard procedure to protect our members.
• Rollover requirement: Bonus funds received must meet the specified rollover requirement before they can be withdrawn. This threshold varies by promotion and is clearly stated in the relevant promotion's terms.

Aurahoki offers a range of bonuses and promotions for both new and existing members. All bonus offers are subject to specific terms and conditions stated alongside each offer. The following general terms apply to all aurahoki bonuses:

• Welcome bonus: Limited to one claim per member, per household, and per device. Cannot be combined with any other bonus or promotion unless otherwise stated.
• Rollover requirement: All bonuses carry a rollover requirement that must be met before any winnings derived from bonus funds can be withdrawn. The specific rollover requirement for each promotion ranges from 5x to 30x depending on the bonus type.
• Bonus validity period: All bonuses carry a set validity period. Unused bonuses or unfulfilled rollover requirements within the validity period will be automatically forfeited.
• Bonus cancellation: AuraHoki reserves the right to cancel or modify any bonus offer for reasonable cause, with appropriate notice given to affected members.
• Betting limit while bonus is active: While a bonus is active, the maximum bet allowed per casino game is RM 50 per session unless otherwise stated in the specific promotion's terms.

Daily rebates, weekly cashback and exclusive VIP bonuses for members of the aurahoki VIP Rewards programme are subject to their own terms as outlined in the VIP Rewards section of the platform. All VIP bonuses are credited automatically according to the set schedule.

All games available on AuraHoki — including Live Casino (baccarat, blackjack, roulette, dragon tiger, sic bo), slots, Sports Betting (Malaysian Super League, EPL, badminton, e-sports), and digital table games — are subject to their respective game rules as available on the platform.

• AuraHoki uses gaming software certified by recognised independent auditing bodies. The RTP (Return to Player) percentage for each game is as stated in that game's information section.
• Live casino game outcomes are determined by real physical objects — cards, dice, or wheels — observable in real time via live video. There is no digital interference in how results are determined.
• For RNG (random number generator) games, outcomes are determined by audited and verified algorithms certified as fair. AuraHoki has no ability to alter or manipulate RNG game results.
• In the event of a technical failure during gameplay, aurahoki will act in accordance with its fair technical failure policy – any interrupted round with no settled outcome will be voided and stakes returned.

The following are strictly prohibited on the AuraHoki platform and may result in immediate account suspension or closure:

• Fraud and bonus abuse: Opening multiple accounts to claim bonuses more than once, colluding with other players to manipulate bonus conditions (bonus abuse), or using any other method to unfairly exploit aurahoki promotions.
• Money laundering: Using the aurahoki platform to transfer, conceal or convert funds from illegal sources. aurahoki cooperates fully with authorities in any related investigations.
• Unauthorised software use: Using bots, automated scripts, artificial intelligence software, or any other technological tool to gain an unfair advantage in any game.
• System manipulation: Any attempt to hack, disrupt, or manipulate AuraHoki's technical systems, including attempts to exploit bugs or system errors.
• Account lending: Allowing another person to use your account, or using another person's account, including that of a family member.
• False information: Registering an account using a false identity or inaccurate information.

AuraHoki reserves the right to suspend or close any member account under the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Suspected fraud, money laundering or other illegal activity.
• Inability to verify a member's identity or age when requested.
• Self-exclusion requests submitted by the member directly through the responsible gaming tools.
• Voluntary closure upon member request.

In cases of account closure due to a breach of Terms, any remaining balance is subject to review. Original deposited funds (excluding bonuses) will generally be returned once the investigation is complete, unless findings indicate fraud or illegal activity. Members whose accounts are closed for breach of conduct are not permitted to open a new account with aurahoki.

Members who wish to voluntarily close their account may do so by contacting aurahoki support at support@aurahoki.best. Any remaining balance will be returned to the registered payment method following identity verification, subject to any outstanding rollover requirements.

AuraHoki takes member privacy and data protection very seriously. Our full Privacy Policy is available on the platform's Privacy Policy page and forms part of these Terms. Below is a summary of AuraHoki's privacy commitments:

• All personal data you provide to AuraHoki is protected with 256-bit SSL encryption and stored on secure servers.
• Aurahoki will not sell, rent or share your personal data with third parties for marketing purposes without your consent.
• Your data may be shared with authorised third parties such as payment processing providers, regulatory bodies and law enforcement authorities where required by law.
• You have the right to access, correct, or request deletion of your personal data by contacting support@aurahoki.best.
• AuraHoki uses cookies to enhance the user experience. By continuing to use the AuraHoki platform, you are considered to have consented to the use of cookies in accordance with our cookie policy.

AuraHoki is fully committed to promoting responsible and safe gaming. We provide the following control tools to all members at no cost:

• Deposit limit: Set daily, weekly or monthly deposit limits through your account settings. Limits take effect immediately and can be reduced at any time, but increasing a limit requires a 24-hour waiting period.
• Loss limit: Set the maximum amount you are willing to lose within a defined period. Once the limit is reached, you will not be able to place new bets until the next period begins.
• Session time limits: Set a limit on how long you are allowed to play in a single session or per day.
• Cool-off period: Take a break from the platform for 24 hours, 48 hours, 1 week, 1 month, or 3 months. During this period, your account will not be accessible for any betting activity.
• Self-exclusion: For long-term self-exclusion of 6 months, 1 year or permanent. Please contact support@aurahoki.best to begin this process.

Aurahoki provides its platform "as is" and makes no guarantee that services will be available at all times without interruption. While we strive to maintain 99.9% uptime, technical disruptions may occur from time to time.

• AuraHoki is not liable for any losses arising from betting or gaming decisions — this is a risk that members accept upon registering to use the platform.
• Aurahoki's maximum liability in any claim is limited to the total amount you have deposited into your account in the 30 days preceding that claim.
• These Terms & Conditions are governed by applicable law, and any disputes will be resolved through processes established by AuraHoki, including arbitration where appropriate.
• If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

For any enquiries or complaints regarding these Terms & Conditions, please contact the AuraHoki support team via email at support@aurahoki.best or through the platform's live chat. We are committed to addressing all enquiries and complaints within a reasonable timeframe.